Hi Noreen,
Thank you for sharing your feedback. We sincerely apologise for the issues you experienced with your order. While we dispatched your parcel on the 9th of October, it appears there was a delay with USPS that was beyond our control.
To make this right, we’ve already processed a full refund for your purchase. We’re truly sorry for the inconvenience this has caused, especially given how important this dress was for your event.
Customer satisfaction is incredibly important to us, and we’ll be reviewing our shipping process to prevent delays like this in the future. If you have any further concerns, please don’t hesitate to reach out.