Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customerservice@littleaddiction.co.uk .

Gift Cards FAQ

Once your order has been approved by Little Addiction and your payment has cleared for the full purchase value of your e-gift card, the e-gift card will be delivered to the email address you specify during your order. Ensure the email address you provide is for the intended recipient of the e-gift card.

Provided your payment has cleared, the e-gift card will be delivered to the specified email address on the date you choose when placing your order. The delivery date must be within three months of your order date. It is mandatory to enter a date and time for your e-gift card to be delivered. If your payment has not cleared by the selected date, the e-gift card will be delivered once the payment has cleared.

Little Addiction does not accept responsibility for any losses resulting from an e-gift card being delivered to an incorrect email address due to errors made during the order process. Please take extra care when entering details in your order.

There are no expiry and activation cut off dates with Little Addiction gift cards. 

If you’ve purchased an e-gift card and you or the recipient has not received it, first check your junk folder. Still no luck? Please get in touch with us [here].

If you have decided to buy an e-gift card for someone as a surprise and have not heard from them in a couple of days, please double-check the email address you sent it to ensure all details are correct. If all details are correct, please give the recipient a nudge to check their account.

Little Addiction shall not be responsible if an e-gift card is corrupted, deleted, or used without permission. We reserve the right to refuse to accept an e-gift card which we deem to have been duplicated, or otherwise suspect has been affected by fraud.

We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.

Little Addiction is not responsible if an e-gift card is corrupted, deleted, or used without permission. We reserve the right to refuse to accept an e-gift card which we deem to have been duplicated, or otherwise suspect has been affected by fraud.

Payments

We accept VISA, MasterCard Apple Pay, Google Pay and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Returns

Items must be returned within 30 days of receipt.
• Items must be unworn and unwashed.
• Pierced jewelry cannot be returned for health and hygiene reasons.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products and accessories cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.
• Customers must obtain proof of postage in case your order is lost on its way back to Little Addiction.
It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed. Upon receiving your return, the next step is for us to check the product(s). Once our checks are complete, we’ll refund you for the accepted products returned unless there are any issues with the product(s) returned as follows:
 
• If you paid using a credit or debit card, we will process your refund within 14 days of receiving the product from you, and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer).
• If you paid for your order with a gift voucher or store credit, the value of the returned product will be credited back to your Little Addiction account.
• Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.
 
Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

 

The best way to change your order is to contact our support or simply give us an email during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

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